<?xml version="1.0" encoding="utf-8"?><!DOCTYPE Zthes SYSTEM "http://zthes.z3950.org/schema/zthes-1.0.dtd">  <Zthes><term><termId>9066</termId><termName>Servicio al cliente</termName><termType>PT</termType><termLanguage>es</termLanguage><termVocabulary>INDICES DE MATERIAS</termVocabulary>	<termStatus>active</termStatus>	<termApproval>approved</termApproval>	<termSortkey>Servicio al cliente</termSortkey><termNote label="Scope"><![CDATA[ <p>Se puede usar con un subencabezamiento geográfico</p> ]]></termNote><termNote label="History"><![CDATA[ <p>Revisada el 5 de noviembre de 2018</p> ]]></termNote><termNote label="Source"><![CDATA[ <p>CDU:<strong> 658.818</strong></p> ]]></termNote><termNote label="Source"><![CDATA[ <p>Fuente:<strong> USE</strong></p> ]]></termNote><termCreatedDate>Servicio al cliente</termCreatedDate><relation><relationType>UF</relationType><termId>9067</termId><termName>Atención al cliente</termName><termType>ND</termType></relation><relation><relationType>UF</relationType><termId>9068</termId><termName>Servicio posventa</termName><termType>ND</termType></relation><relation><relationType>UF</relationType><termId>9069</termId><termName>Servicios al cliente</termName><termType>ND</termType></relation><relation><relationType>UF</relationType><termId>9070</termId><termName>Servicios postventa</termName><termType>ND</termType></relation><relation><relationType>BT</relationType><termId>9053</termId><termName>Área 01. Política de producto</termName><termType>PT</termType></relation></term>  </Zthes>